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Paid for license but still shows as "free" account


I paid for a TeamViewer license today but my account still says "Free" in the program and dashboard.  Is there a way to resolve this?  I emailed support already also.


Thank you.


  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @BQDC,

    Thank you for your post.

    Please ensure to activate the license you've purchased on your TeamViewer account and log in with your licensed account. For the steps, please have a look at this article.

    I hope the information would be useful.

    Best regards,


  • Hi can someone help me, i bought teamviewer license 1x TeamViewer Business Subscription
    Contract period: 06-Oct-2020 - 05-Oct-2021

    but when i tried to use it today my account status free account
    thank you