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TeamViewer 8 End-of-Life

Esther
Esther Posts: 3,569 Community Manager 🌍
edited January 5 in Announcements
Dear users,

Over the years, we improved your TeamViewer connection in many aspects: stability, performance, features, transmission protocol, security.

It is against this backdrop, that we decided to phase out a range of legacy TeamViewer versions in 2021. Pursuing the goal of delivering the best quality, highest security, and fastest connections possible, server services for legacy TeamViewer version 8 will be discontinued effective June 1, 2021.

UPDATE: Read the latest information about this here.

How does this affect me?
As of June 1st, 2021, TeamViewer 8 will have reached its end of life. Connections outside your network with this version will not be possible any longer.

Because we’re committed to providing the best TeamViewer service possible, we’re excited to offer you a special complimentary trial of TeamViewer version 15, valid from January 19, 2021, through December 31, 2023.  

On January 19th, TeamViewer 8 licenses will automatically be upgraded to a TeamViewer 13 license, valid through December 31, 2023. As we want to offer you the most modern TeamViewer experience possible, you can also choose to use TeamViewer 15 instead for the same time period, as a long-term trial.

What should I do next?

To continue enjoying TeamViewer with versions 13 or 15, please manually update your client after January 19th. Get step-by-step instructions for the process in this Community Knowledge Hub article (English).

Stay connected,
Esther
Community Manager

Best Answer

Answers

  • GuilleTrin
    GuilleTrin Posts: 5 ✭✭

    Wait @Esther Why TV8 perpetual licences can upgrade to TV13 and the TV10 perpetual licences don't have that option? I am ready to start a Lawsuit action if TV company continue on the decision of broke the perpetual licence contract and i gonna promote a gobal class action! THIS IS TOTALLY UNNACEPTABLE!

  • Suhaa
    Suhaa Posts: 1 Newbie
    edited December 2020

    Hello @Esther ,

    Years ago we made a deal and purchased TV8 perpetual license. Indeed we are satisfied with the features and do not need more.

    Under any circumstances, you are obliged to keep your words on legal and moral grounds.

    A sincere request: Kindly give-up using statements like ".. committed to provide best.." and ".. want to offer most modern". We are not kids.

    Regards,

    Suhaa.

  • BradF
    BradF Posts: 3 ✭✭

    All who read this post - there is a very similar page for those on versions 9 & 10 that can be found here - it has lots more comments than this page but is related to the same issue:


  • SirRok
    SirRok Posts: 6 ✭✭

    scam everywhere...

  • Esther
    Esther Posts: 3,569 Community Manager 🌍
    Accepted Answer

    Hi all - I wish you a Happy and Healthy New Year!

    As promised before I posted an update to this topic now in a new thread as it applies both to this announcement as well as for the announcement for the TeamViewer 9-10 End-of-life.


    Thanks for your patience and best,

    Esther

    Community Manager
  • ugolopez
    ugolopez Posts: 1 Newbie

    Dear Esther,

    I bought a TV 8 Corporate Perpetual licence (I also have 5 and 6 Corporate). There's just one thing that isn't clear at me: after Jan 19, what's the difference between upgrading to version 13 or 15? As we were perpetual customers, are we entitled to a new perpetual license?

    Ciao and thanks

    Ugo

  • NSKPC_DIR
    NSKPC_DIR Posts: 1

    Hello!


    I have 2 questions:


    1. Please explain again ... did not understand at all. We have license 8 (corporate 2 channel). To use it under the LIFETIME LICENSE, we just need to install version 13 and use it as before without time limits? And if we install version 15, then we are provided with the 15th fully functional version until 2023? Did I understand correctly?


    2. Let's say that we switched from version 8 to version 13 as part of a free migration. Now we need to create a branded host and quick support for version 13. Please tell me how to do this? The control panel does not allow you to select a version for generating new modules ...


    Thank!

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