TeamViewer 9 & 10 End-of-Life

Hi all,

Over the years, we improved your TeamViewer connection in many aspects: stability, performance, features, integrations, protocols, and security.

It is against this backdrop, that we decided to phase out a range of legacy TeamViewer versions in 2021. Pursuing the goal of delivering the best quality, highest security, and fastest connections possible, server services for legacy TeamViewer versions 9 and 10 will be discontinued effective ~~June 1, 2021~~ EDIT: September 15, 2021.

UPDATE: Read the latest information about this here.

How does this affect me?

As of June 1st, 2021, TeamViewer 9 and 10 will have reached their end of life.
Connections outside your network with corresponding versions will not be possible any longer.

As we’re committed to providing the best service possible and to ensuring a smooth transition to the most modern TeamViewer version, we’re offering affected users a complimentary trial of TeamViewer 15, valid from January 19, 2021, through May 31, 2021.  

What should I do next?

To get started with your free trial, please manually update your client to TeamViewer version 15 after January 19, 2021.

Get step-by-step instructions for the process in this Knowledge Hub article.

Stay connected,
Esther

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Esther

Hi all - I wish you a Happy and Healthy New Year!

As promised before I posted an update to this topic now in a new thread as it applies both to this announcement as well as for the announcement for the TeamViewer 8 End-of-life.

https://community.teamviewer.com/English/discussion/109492/complimentary-teamviewer-15-access-for-legacy-versions-to-be-deprecated

Thanks for your patience and best,

Esther

All comments

xud

https://community.teamviewer.com/English/discussion/comment/125124#Comment_125124

Maybe I am wrong, but I don't think teamviewer 10 license works on 12.

arjanKS

I bought a lifetime license for Teamviewer 6 many, many years ago. Stopped using it in 2019 when I got an offer from teamviewer to start using version 14/15. Now I don't want to continue my license for 15 because of out of work.

I tried to use my older version of TeamViewer 6 (and it doesn't connect anymore). But a lifetime license, should be forever? My windows XP license still activates.. and my office 2007 also still works...

jhsawyer

Add me to your list; This is completely insane and Illegal!

FrustratedCustomer

Another one here to add to any the lawsuit list, this is beyond frustrating.

Cavadias

Please add me to your list as well.

Ronnnn

Hi,

So many are concerned about the perpetual license issue and it would be helpful to share a permanent solution to those users.

We keep receiving emails to pay and upgrade when we already have a valid license, which by the way will stop working soon as I understood.

What is the right thing to do before losing the access and make it end abruptly without notice.

Thank you for this thread.

Moish

Please count me in on class action.

This is pure deceit.

Cavadias

Hi Ronnnn! This is a very nice reply. I will use it also! Thank you!

[Removed per Community Guidelines]

Jorge_Cano

What is you known about the lawsuit, ? I have a "perpetual" license since 2012, I would like to join the lawsuit, from Venezuela

en Español.

¿Qué se sabe de la demanda? Tengo licencia "perpetua" desde 2012, me gustaría unirme a la demanda, desde Venezuela

rodrigo_souza

Same here @Frederico_Cardoso and @Yannis1970

Although we were previously informed that our license would be valid until 12/31/2025 after migrating from the perpetual model to the subscription model, we also received this same email message a few days ago.

https://community.teamviewer.com/English/discussion/109492/complimentary-teamviewer-15-access-for-legacy-versions-to-be-deprecated

We tried to contact the TeamViewer team by clicking on "Contact us now" in the email, but it is returning a 400 error ("Invalid character found in request target")

P.S. We are from Brazil

Yannis1970

I received the following email from teamviewer today and it was a mistake as the phase out affects only version 8

Dear customer,

Due to a technical error in our emailing system, you received an email from us last week concerning the phase out of an older version of TeamViewer.

Please disregard this email and rest assured that your TeamViewer subscription has not been affected. The phase out only impacts customers using TeamViewer version 8.

We apologize for any confusion or concern this may have caused.

Best regards,

TeamViewer

rodeg

please add also me into class action against TV.

unknown

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unknown

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Abusalem

I had a Teamviewer version 8 lifetime license, 4 years ago, they switched me to version 15 but now no longer exists. Please count me in on class action.

This is pure deceit.