I've paid for my subscription, but I'm still free license.

Gyucheol · 2020-12-10T12:50:31+00:00

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Gyucheol

Dear support team.

I've paid up my subscription fee a few weeks ago through creditreform.

But I don't know why I'm still free license.

Could you help me please?

Best regards.

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Gyucheol

It's done. (https://community.teamviewer.com/English/discussion/comment/109893#Comment_109893)

Another staff helped me.

Thanks a lot.

Yuri_T

Hi @Gyucheol,

Thank you for reaching out to us and once again I apologize for any inconvenience caused.

I confirm that our customer support representative sent an activation link with the instruction via the support ticket.

Please check your email and follow the guideline.

Hope this will be helpful. 😌✨

Kind regards,

Yuri

Gyucheol

Okay... It's been one week since I got your reply...

To be exact, It's been one month since I have paid!

What's the problem?

I still cannot use TeamVewier Remote Access.

Are you give me another one month bonus?

Or PLEASE RESOLVE MY PROBLEM.

PLEASE!

Gyucheol

Okay... It's been one week since I got your reply...

To be exact, It's been one month since I have paid!

What's the problem?

I still cannot use TeamVewier Remote Access.

Are you give me another one month bonus?

Or PLEASE RESOLVE MY PROBLEM.

PLEASE!

Gyucheol

Hello, @KarlaR

I appreciate for your kind.

You mentioned your colleagues had sent me the activation link again,

However I haven't received any mails from teamviewer yet. (Of course, I've checked my spam box)

or I need to wait some days more?

Thank you for supporting.

I hope I will be able to use TeamViewer Remote Access soon.

Best Regards.

KarlaR

Hi @Gyucheol

Thank you for contacting us back with these details. I have shared this internally and our colleagues have sent you the activation link again.

We hope now you are able to activate your license and enjoy using TeamViewer Remote Access!🙌

Please let us know if this worked.

All the best,

Karla

Gyucheol

Thank you for giving a solution, @Natascha

But, It doesn't work for me...

In the step 2(Create your TeamViewer account & activate the license),

I don't have any mails that contain the license activation.

What's more, There is a notification that some invoices are still open in my customer portal.

Also, in my subscription screen, There is displaying expiring status.

Best Regards.

Natascha

Hi @Gyucheol

Thank you again for your detailed description and all your information in the private message. 😊

My colleagues investigated your case and found out that you haven't activated the license yet.

Please follow the instructions in our How to activate your Remote Access Plan guide in order to activate your license properly.

Hope this could help. Please let me know if it worked.

All the best,

Natascha 🙋‍♀️

Natascha

Hi @Gyucheol

Thank you for your posts. 👍

I'm really sorry to hear what happened. Would you mind to tell your license details in a private message? Maybe we can ask our colleagues to have a look at what happened here.

Looking forward to your message and wish you a great day. 🍀

All the best,

Natascha 🙋‍♀️

Gyucheol

Okay, No one doesn't care about this issue. 😠

What's the problem in teamviewer?

I don't wanna make support teams get angry,

but I just wanna get my right because I've paid for this.