Strange hotkey problem

BalazsJenei · 2020-12-11T11:25:33+00:00

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Hi!

Been using Teamviewer from home office to access my office computer. For a while, whenever I hit 'í' button when using remote control, my HP office computer's system information pop-up shows immediately instead of typing the letter. This is really annoying and I think it is TeamViewer related since I asked my colleague to hit the same button in the office and it typed the letter properly. Regardless, I called HP customer service, but they were clueless - and so am I... 'Sending key combinations' (I'm not sure of the proper English translation) has always been disabled.

What do I do? :)

Thank you,

Balazs

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Esther

Hi Balazs,

Sounds strange indeed.

Just guessing here but could you test the following:

- Activate ”Send key combination”

- Test what happens when type ”i” again

- Disable the setting again and check again the ”i”

What happens?

BalazsJenei

Dear Esther,

Thank you for you reply. It did not help. :(

I even restarted my office computer and Teamviewer, but nothing changed.

What's next? :)

Thank you,

Balazs

Esther

I am hoping for someone to jump into our conversation with a solution 🙌 Maybe someone else experienced the same too.

However - if you need quick help: you could reach out to our support team via ticket (link in the header menu under Service) and ask them.

BalazsJenei

I am hoping for that too, since I don't seem to be able to submit a ticket as a user of the free version of Teamviewer. :)