Cannot remotely connect after update

Mike232
Mike232 Posts: 2
edited December 2020 in General questions

Hi, we have multiple TVs (Wallboards) which we use TeamViewer to connect to. Everything worked just fine until update 15.12.4 (November 2020). Since then the client doesnt automatically accept my connection request and is waiting for approval from the device (its TV with mini PC, but there is no way how to manually operate with this device). I googled this issue, but found no one with similiar problem after recent update. I even checked that I got remote access option set to accept all. (extras - settings - advanced settings - remote access).

My teamviewer license is Premium.

Thank you for any advice on resolving this issue in advance.

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Answers

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @Mike232,

    Which TeamViewer module is installed on your mini PCs? The QuickSupport? The Full version or the TeamViewer Host?

    Community Manager

  • Mike232
    Mike232 Posts: 2
    edited December 2020

    There is a TeamViewer Host module installed on our mini PCs, and of course full version on my main device.

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