Not receiving emails

StephaneMFX · 2020-12-16T14:52:39+00:00

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Hello,

Since yesterday, I've had issues receiving emails from Teamviewer. Yesterday, a user forgot his password and did not receive the reset link. Today, another user is trying to add a new device and not receiving any trusted devices autorisation email.

I've checked the logs of my email server and no emails from Teamviewer are being rejected or quarantined. Can you help?

Note that I have a paid Corporate license.

Thank you!

Stephane

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Comments

Fiona_G

Hi @StephaneMFX, @alexluffy7

Please kindly check out your spam/junk folder. If you still couldn't receive it, we recommend contacting our support team directly and they will be happy to help you individually. You´ll find the link to it in the top menu under Service --> Contact --> Submit a ticket/Give us a call.

alexluffy7

My company made me a user profile with paid teamviwer and when i try to log in i must authenticate me device but no authentication email is sent to my email account.