QuickSupport on Older Android Versions

JPF20

I was just supporting someone using a Samsung tablet on Android version 4.4.4 which I understood to be supported. TeamViewer installed correctly on the client side but I had no screen share available to me. Everything else appeared to be accessible so was the issue on my side or the client's side? Is it simply a limitation of the android version?

Also, there was no request for the Samsung add-on so I assume that it automatically installed or didn't need it.

Thanks.

JeanK

Hello @JPF20,

After checking with Samsung, we can confirm that this is unfortunately a known issue affecting some devices. Samsung is already working on a fix and will be released through a firmware update. However, we cannot tell when this firmware release will be available.

Please make sure you update your device regularly.

JeanK

Hello @JPF20,

After checking with Samsung, we can confirm that this is unfortunately a known issue affecting some devices. Samsung is already working on a fix and will be released through a firmware update. However, we cannot tell when this firmware release will be available.

Please make sure you update your device regularly.

JPF20

@JeanK Thanks for the update!