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QuickSupport on Older Android Versions

JPF20
JPF20 Posts: 1

I was just supporting someone using a Samsung tablet on Android version 4.4.4 which I understood to be supported. TeamViewer installed correctly on the client side but I had no screen share available to me. Everything else appeared to be accessible so was the issue on my side or the client's side? Is it simply a limitation of the android version?

Also, there was no request for the Samsung add-on so I assume that it automatically installed or didn't need it.

Thanks.

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Best Answer

  • JeanK
    JeanK Posts: 3,645 Moderator
    Accepted Answer

    Hello @JPF20,

    After checking with Samsung, we can confirm that this is unfortunately a known issue affecting some devices. Samsung is already working on a fix and will be released through a firmware update. However, we cannot tell when this firmware release will be available.

    Please make sure you update your device regularly.

    French Community Moderator

Answers

  • JeanK
    JeanK Posts: 3,645 Moderator
    Accepted Answer

    Hello @JPF20,

    After checking with Samsung, we can confirm that this is unfortunately a known issue affecting some devices. Samsung is already working on a fix and will be released through a firmware update. However, we cannot tell when this firmware release will be available.

    Please make sure you update your device regularly.

    French Community Moderator
  • JPF20
    JPF20 Posts: 1

    @JeanK Thanks for the update!

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