Could this be a problem on a TeamViewer server?

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XLOB
XLOB Posts: 3 ✭✭
in General questions

I just remotely controlled several customers via TeamViewer, and suddenly the program dropped out. Now I do not get access to anything, but only a message that I have to check my Internet connection. I uninstalled TeamViewer, and reinstalled, without any change.

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  • Esther
    Esther Posts: 4,051 Former Community Manager
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    Hi XLOB

    I am sorry to hear this! Are you still facing the issue?

    Thanks, Esther

    Former Community Manager

  • XLOB
    XLOB Posts: 3 ✭✭
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    Hi Esther.

    After approx. one hour the connection suddenly came back again without my help. The strange thing was that I always had an Internet connection.

    I have never experienced this in my many years with TeamViewer.

  • Esther
    Esther Posts: 4,051 Former Community Manager
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    I am glad to hear it came back again 🙌 Thanks for your feedback! Maybe there was a small hiccup.

    Former Community Manager

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