Paid for licence however still free version

vevoe551

Hi,

I purchased the free licence yesterday and activated the email, however it is not changed to the paid version. Please can someone help me change this so that I can use the features I have paid for.

Regards

Esther

@vevoe551 Can you post an update here in case it works again? Other users might worry about you still not being able to use your license.

Esther

Hi @vevoe551

Did you already activate the license on your account and are you signed in to your account?

Here is an article that might help you with the activation:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

Best, Esther

vevoe551

I got my email but it did not activated it on my computer

Esther

@vevoe551 Can you post an update here in case it works again? Other users might worry about you still not being able to use your license.

vevoe551

Esther was fantastic and helped me get my licence activated which I had not done fully.

Thank you.