Why does TeamViewer Remote Access client say Free License when I have paid?

andywhales · 2021-02-25T09:50:31+00:00

There was an error rendering this rich post.

Please help. I have purchased a TeamViewer Remote Access licence (3base devices).

The customer portal acknowledges that my license is active. However when I login to the client application, using the same email and password, it says I have the Free version and will not let me connect to my remote device as it thinks I am using it commercially and wants me to purchase a license - which I have already done!

Does anyone have any advice?

When I try to raise a support ticket it forces me here or to the knowledge base.

Thanks

Find more posts tagged with

Licence question

Accepted answers

All comments

JeanK

Hello @andywhales,

The customer portal activation and license activation are two separate things.

Please make sure you activate your license correctly:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of