Latest published Mac versions "too old"

NiToNi · 2021-03-09T21:09:20+00:00

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I downloaded and installed both Teamviewer and Teamviewer Quick Support on my Mac. When my IT guy tries to remote manage, he gets a message that I am using an older version and that I need to upgrade, this despite just having downloaded and installed the newest versions. He has tried using both Mac and PC.

Likewise, when I try to remote manage his computer, I get the message that he is using a newer version than me and that I need to upgrade.

This is now becoming a problem and perplexing given this is the latest versions published on TW's website.

I am using OS X 10.6.8 (highest available to me on my 32-bit platform).

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JeanK

Hello @NiToNi,

If you are using the free version, you must update your TeamViewer clients to the latest version.

Please see here if your hardware is compatible with the latest TeamViewer version :

https://community.teamviewer.com/English/kb/articles/24141-supported-operating-systems

📢Note: If your hardware is not compatible with the latest version, there is nothing we can do to make the free version work.

However, you seem to use TeamViewer for professional purposes, therefore a license is needed in any case.