Hackers claiming they were from Amazon installed TeamViewer on my iPhone XR. They were able to open my banking app.
Is uninstalling the app and changing my passwords enough? Is there any way to verify they haven’t installed a key logger app?
Hi @BC_Aces3,
Thank you for reaching out to us and I am sorry to hear what happened to you!
First of all, as long as you uninstall the app, no one able to connect to your device. Also when connecting to an iOS device, only screen sharing is available, which means that a remote side is not able to control an iOS device. On top of that, unattended access isn't available on iOS, which means that only when you accept their access on your iOS device, they can connect to your iOS device. For clarifying, here is the manual to connect to iOS:
Secondly, please have a look at this article about TeamViewer and Scamming and report what happened to you via this page: Report a scam.
As soon as you report a scam, our dedicated team will give you further assistance.
For more info, you can also check the following blog article:
Finally, we take these matters very seriously, so please do not hesitate to us if there is anything else we can do for you.
Hope this will be helpful.
Kind regards,
Yuri
