Share the screen on your iPad/iPhone - TeamViewer Support
<main> <article class="userContent"> <h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to iOS users in all </em><a href="https://www.teamviewer.com/pricing/" rel="nofollow noreferrer ugc"><em>licenses</em></a><em>.</em></p></div></div><p>Since the release of the <a href="https://itunes.apple.com/app/teamviewer-quicksupport/id661649585" rel="nofollow noreferrer ugc">TeamViewer QuickSupport</a> app for iOS 11, it is generally possible to share your iOS screen via TeamViewer. </p><p>The screen sharing allows supporters to provide the best possible support for iPhone and iPad users as they can see exactly what’s happening on the device screen and can guide users better on solving issues on their devices.</p><p>Since the launch of TeamViewer 14 and iOS 12, the screen sharing solution has become even better as you can start the broadcasting with one tap inside the QuickSupport app.</p><p><br></p><h3></h3><h2 data-id="requirements">Requirements</h2><p>To be able to use this feature, you must meet the following requirements:</p><ul><li>The iOS device (iPhone or iPad) <strong>requires iOS 12 or newer</strong> to be installed.</li><li>Make sure, that the latest updates are installed for the <a href="https://itunes.apple.com/app/teamviewer-quicksupport/id661649585" rel="nofollow noreferrer ugc">TeamViewer QuickSupport</a> app on the iOS device.</li><li>You have TeamViewer 14 or higher installed on the device you want to connect with. This is possible with <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">Windows</a>, <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">macOS</a>, <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">Linux</a>, <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">Android</a>, or <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">iOS</a> devices.</li></ul><p><br></p><h3 data-id="-1"></h3><h2 data-id="basic-setup">Basic setup</h2><p>Make sure, every device is set up correctly in order to use the <a href="https://www.teamviewer.com/en/info/screen-sharing/" rel="nofollow noreferrer ugc">screen sharing</a> functionality for iOS devices. Therefore, you’ll need to do some preparations before you can connect to an iOS device.</p><p>The following initial steps must be done to start a screen sharing session for remote support:</p><ol><li>Download and install the TeamViewer QuickSupport app for iOS on the iPhone or iPad you want to connect to. The app can be found in the <a href="https://itunes.apple.com/app/teamviewer-quicksupport/id661649585" rel="nofollow noreferrer ugc">AppStore for iOS</a>.</li><li>Download and install TeamViewer on <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">Windows</a>, <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">macOS</a>, <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">Linux</a>, <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">Android</a>, or <a href="https://download.teamviewer.com/full" rel="nofollow noreferrer ugc">iOS</a> to connect to the device.</li></ol><p><br></p><h3 data-id="-2"></h3><h2 data-id="connect-to-ios-for-remote-support">Connect to iOS for remote support</h2><p>Compared to <a href="https://community.teamviewer.com/t5/Knowledge-Base/Connections-From-Mobile-to-Mobile-Devices/ta-p/280" rel="nofollow noreferrer ugc">connections to other operating systems like Android</a>, iOS doesn’t allow remotely controlling the device.</p><p>Therefore, when connecting to and iOS device, TeamViewer is providing a solution to make support easier for these devices as it provides the ability to see the screen of the iOS device live and be thus able to better guide users on solving issues in their device themselves.</p><p>Please follow these steps to use iOS screen sharing for remote support.</p><h2 data-id="on-the-ios-device">On the iOS device</h2><p>Follow the instructions on the initial setup</p><p>Open up your <strong>iOS settings</strong></p><p>Go to <strong>Control Center </strong><em>> </em><strong>Customize Control</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/1QJXJY0H3W9P/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/1QJXJY0H3W9P/image.png" alt="image.png" height="386" width="400" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li>Add <strong>Screen Recording</strong> to be displayed in the <strong>Control Center</strong></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ZV2BDK5GT09C/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ZV2BDK5GT09C/image.png" alt="image.png" height="198" width="400" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Open the <strong>TeamViewer QuickSupport</strong> app</li><li>Give your <strong>TeamViewer ID</strong> to your supporter</li><li>Confirm the connection request by clicking on <strong>Allow</strong> or reject the request by clicking <strong>Cancel</strong> </li></ul><p><strong>📌Note</strong>: In the Advanced Options within your TeamViewer QuickSupport app, you will see a <strong>TeamViewer ID </strong>and a<strong> Screen share ID</strong>. The Screen share ID is used for Apple´s Broadcast Extension, which gives TeamViewer the capability to share the screen of the iOS device. You do not need to give this ID to anyone for a successful connection and a direct connection to the Screen share ID is not possible. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/DFWU4V3EQLMN/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/DFWU4V3EQLMN/image.png" alt="image.png" height="400" width="234" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> </p><h2 data-id="on-the-supporting-device">On the supporting device</h2><p>1) Open TeamViewer full version on Windows, macOS, Linux, Android, or iOS</p><p>2) Enter the TeamViewer ID (1) from the iOS device and click <strong>Connect to partner</strong> (2)</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/WXVHJCPZ4ML6/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/WXVHJCPZ4ML6/image.png" alt="image.png" height="298" width="400" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>The remote partner will receive a connection prompt</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/VANO4UBWWNKG/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/VANO4UBWWNKG/image.png" alt="image.png" height="348" width="400" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) If accepted and after the user activated the screen sharing in their iOS control center, you can see the screen of the device and are able to guide the iOS user on how to solve issues in the device</p><p><br></p><h3 data-id="new-ios-screen-sharing-workflow-video">New iOS screen sharing workflow - video</h3><div class="js-embed embedResponsive" data-embedjson="{"height":113,"width":200,"photoUrl":"https:\/\/i.ytimg.com\/vi\/_kE8WkXvSdA\/hqdefault.jpg","videoID":"_kE8WkXvSdA","showRelated":false,"start":0,"url":"https:\/\/www.youtube.com\/watch?v=_kE8WkXvSdA","embedType":"youtube","name":"TeamViewer 14 - New iOS Screen Sharing Workflow","frameSrc":"https:\/\/www.youtube.com\/embed\/_kE8WkXvSdA?feature=oembed&autoplay=1"}"> <a href="https://www.youtube.com/watch?v=_kE8WkXvSdA" rel="nofollow noreferrer ugc"> https://www.youtube.com/watch?v=_kE8WkXvSdA </a> </div><p><br></p><h3 data-id="-3"></h3><h2 data-id="stop-screen-sharing-in-the-ios-device">Stop screen sharing in the iOS device</h2><p>To stop screen sharing via TeamViewer on the iOS device, there are several approaches:</p><ul><li>Open the <em>Control Center</em> and tab the red blinking screen recording icon</li><li>Tab on the title bar and select <em>Stop</em> in the <em>Screen Broadcasting</em> popup</li></ul><p>After screen sharing is stopped, the title bar will no longer be in red.</p><p>💡For more information about supporting Mobile Devices see: </p><div class="js-embed embedResponsive" data-embedjson="{"body":"Use TeamViewer to provide technical support for mobile devices or for your own mobile app.","photoUrl":"https:\/\/staging-global.teamviewer.com\/wp-content\/uploads\/2019\/11\/google-play-badge-mds.png","url":"https:\/\/www.teamviewer.com\/en\/solutions\/support-mobile-devices\/","embedType":"link","name":"TeamViewer Use Case – Mobile Device Support"}"> <a href="https://www.teamviewer.com/en/solutions/support-mobile-devices/" rel="nofollow noreferrer ugc"> https://www.teamviewer.com/en/solutions/support-mobile-devices/ </a> </div><p><br></p><h3 data-id="-4"></h3><h2 data-id="set-up-for-ios-11-and-teamviewer-13">Set up for iOS 11 and TeamViewer 13</h2><p><br></p><div class="js-embed embedResponsive" data-embedjson="{"height":360,"width":700,"url":"https:\/\/play.vidyard.com\/U3i2vs4zmfDMBYcWNUuzst.html?v=3.1.1","embedType":"iframe"}"> <a href="https://play.vidyard.com/U3i2vs4zmfDMBYcWNUuzst.html?v=3.1.1" rel="nofollow noreferrer ugc"> https://play.vidyard.com/U3i2vs4zmfDMBYcWNUuzst.html?v=3.1.1 </a> </div><p><br></p> </article> </main>
