Unable to view the license in my account- payed and no service

comercial1_ · 2021-03-26T08:27:59+00:00

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Good morning,

I had purchased a license for Remote Access [ to 3 devices ] on 26-Mar-2020 - I used it for almost a year, but now it does not permit me to connect.

It seems as if it has not been activated because it is paid and it appears to me as if it were a free account.

The subcription has automatically renewed and my credit card has been billed on 26-Mar-2021

I have been shearching for help more than 2 weeks and you do not asnwer the PHONE, I do not now ANY EMAIL ADRESS to reach you.

Please I need your help, this is very annoying!

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comercial1_

Hi,

The problem is that I cannot upgrade my account from free to licensed

And I don not have a company profile but I am using it as a commercial use

Any help on that?

Thanks

Natascha

Please try to find your activation email and follow the activation link in there and follow the steps in the manual from above 😊 A company profile is not needed here.

Let me know if I may assist any further.

All the best,

Natascha 🙋‍♀️

Natascha

Hi @comercial1_

Thank you for your post and welcome to our community 😊

Did you follow the steps that are described here?

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

Have a great day.

All the best,

Natascha 🙋‍♀️