teamviewer.com link icon
or
Ask The Community

TeamViewer is one of the winners of the European Customer Centricity Award 🥳


Please find more information here.

Contacts are not visible at TeamViewer Meeting

nmoreira
nmoreira Posts: 9 ✭✭

Hello Support

A collegue cannot see his contacts under the tab "Contacts" although he is connected to his account. The space after "Kontakte aus Outlook importieren" is empty although he has some contacts added. (the printscreen belows is for illustration).

What can be done to fix this error ?

Thanks in advance.

Kind regards

Nuno Moreira


Answers

  • Esther
    Esther Posts: 3,879 Community Manager 🌍

    Hi Nuno,

    Thanks for your report.

    I checked with our Product Team and they confirmed that the "Kontakte aus Outlook importieren" feature is currently not working. This is a known issue that they are working on. I can´t say at this stage when the feature will be back up and functional again!

    That means, currently, your colleague will need to manually add his TeamViewer contacts to his list or a colleague can share groups with him: https://community.teamviewer.com/English/kb/articles/30221-sharing-groups

    Thanks and best,

    Esther

    Community Manager

    Support us on Trustpilot.
  • nmoreira
    nmoreira Posts: 9 ✭✭

    Hi Esther

    I think that you have misunderstood my case. It is not about the contact import. It is about the fact that no users are displayed, although they were added by contact request. 

    On the printscreen on my first post, you can see the contacts at the bottom ordered alphabetically. The collegue has some contacts added, but he cannot see anyone.

    Do you have an idea what can be done to solve this problem ?

    Thanks in advance for your help.

    Kind regards

    Nuno Moreira

  • Esther
    Esther Posts: 3,879 Community Manager 🌍

    Hi Nuno,

    I am sorry for the misunderstanding!

    Did he share the contacts with someone (who could have deleted the contacts accidentally)?

    Can he see more contacts when logging in to the TeamViewer full version instead of TeamViewer Meeting?

    Community Manager

    Support us on Trustpilot.
  • nmoreira
    nmoreira Posts: 9 ✭✭

    Hi Esther

    I will clarify the situation with the colleague and I will keep you up to date.

    Kind Regards

    Nuno Moreira