Hi Has anyone else ever asked for a quotation and then forced to pay an invoice?

Xetec

This happened without even activating the service.

JoshP

Hello @Xetec

Thanks for your post.

Request of a quotation does not automatically create an invoice. An invoice is only generated from the quotation if the customer follows the purchase link on the quote, or approves the sale with their licensing rep.

If you feel there was an error with an invoice, please reach out to our licensing and support teams directly for any assistance with an invoice or quotation issue, as we cannot resolve any invoice-related issues here on the Community.

You can find local numbers here:

https://www.teamviewer.com/support

Thanks in advance 🍀

Xetec

As we did neither, could you please discuss this with Joel Randles and ask him to cancel the demand for the mobile service which was never activated. Thanks in advance.

JoshP

Hello @Xetec

As mentioned, we cannot assist with such requests in the support community, as the TeamViewer community is here for technical support and documentation. We cannot assist in any licensing or invoicing issues.

Please contact the appropriate teams so they may take a closer look into your case:

https://www.teamviewer.com/support

Xetec

Apologies, Josh, just frustrated with no-reply e-mails and demands for payments. Will continue the plight with Teamviewer. Have a nice weekend.