Same issue. I received the message that commercial use was suspected when I tried to access my home computer from my laptop--the same connection I always use when I travel. I am retired. I am strictly using this "free" version to pull up documents saved on my home computer and to enter things into my personal QuickBooks. I submitted a ticket as directed to have someone review and reactivate my account but have not heard back from anybody and still can't access my home computer from my laptop. I appreciate that this is a "free service, but if you don't want to support it, DON'T OFFER IT.
TV has no support for free version..anymore. They don't care if you got timed out (as we all are now experiencing) They will NOT reset the suspected commercial use **bleep** flag. No one returns emails from support and the 'online RESET form' is NON-Functional.
Please reset my account>> RLHatten1
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