Why do I keep getting an unable to connect message?

Silas_S
Silas_S Posts: 1
in General questions

The message states my partner isn't connected to the internet or teamviewer isn't running yet but i see that it is signed in.

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Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    edited July 2022

    Hello @Silas_S,

    I recommend restarting the TeamViewer service on your computer.

    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:

    Restart TeamViewer service.gif


    Community Manager

  • gi4l
    gi4l Posts: 2

    If I can not remote in to the other computer with team viewer how do I restart their team viewer? Restarting mine did not work. Also some sites I can remote in to and some sites I can not.

  • gi4l
    gi4l Posts: 2

    The video above I need more details on the instructions. Like how do I bring up that "run" box? Is that on my computer or the remoted computer? If on remoted computer how do you access it if you can't remote in?

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hi @gi4l,

    To open the services, you need to open the Run app.

    Then, you type services.msc and press Enter.

    I hope this can help.

    /JeanK

    Community Manager

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