Connect to the host, but only see black screen

I'm using a windows 7 proffesional desktop to control a windows 10 host desktop. Everything was fine, until yesterday, when i connect to the host, however it shows a total black screen, and the window freezes ( i can tell, because if i select an option from the TV's menu on the top on the window, the menu stays there forever, and if i select another, it just overlaps ). I tried to connect to the host from another desktop ( in the same lan with the first ), and it's working fine. I tried reinstalling, i tried downgrading both, the issue still remains. What can i do ?

P.S. Before the issue appeares, i connected to the host via smartphone, can that caused the issue somehow ?

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Accepted answers

Julia

Hi Orcus,

Please install the version from the following link on both sides and try it again:

All comments

Julia

Hi Orcus,

Thank you for the post. Which TeamViewer version is installed? I need the version number

You can find it in TeamViewer under "Help - About"

Orcus

Version 12. Tried version 11, but didn't solve it

Orcus

12.0.81460 to be precise

Orcus

Thank you for the fast responce!

I just installed it to the desktop, it works fine now. But i haven't install it to the host. Should i install it to be safe ? Also, should i install it to the rest desktops i use to control the host ?

Also, on the version you gave me, it says there is an available new version. Should i upgrade it ?

mtuliov

Hi!

I have the same problem, but when I access the host by an Android smartphone. I installed this version of your link on Host PC and reinstalled the latest version of Android, but the problem continues ... black screen. What can I do?

Hustiniano

I have recently started using a new PC riunning Win10 Pro, and am trying to control it from my old PC WIn7 Pro. I have tried to set the option to diable user input and black the screen on the Win10 PC when controlled from the Win7. A message splashes up on the Win10 PC saying I need to install a monitor driver - whaich I say yes to, and then nothing happens for a while. Then the WIn10 screen goes black and when I try to control it from the Win7 PC I can for about 15 seconds - and then the Win10 screen I am seeing on my Win7 pc goes black for about 15 secs then comes backa again then goes black again and on and on

So I disconnect the WIn10 PC from the WIn7 PC. Then I go the the Win10 PC (physically) and despite not being connected to any TV connection ,teh screen keeps going black every 15 seconds

So I close TV on the Win10Pc - and still the screen keeps going black every 15 secs

It is only after rebooting my Win10 PC that I get control back on my Win10 PC without the black screen hitting every 15secs

So please let me know when this is fixed in the new TV12. Until then I will run TV11 as suggested in the workaround on this thread

Many thanks

hilman

I also have the same problem. I only get black screen when connection is establish. Im using windows 8.1 64bit & running TV 12.

chemao

Same problem here as of 9/26/2017. Both host and client are running the latest version of Teamviewer, but when connecting all I see is a dark gray (almost black) screen. I've tried fiddling with the connection quality settings but nothing works.

Client:
Aorus x7Pro Laptop
Windows 7 Enterprise 64

Host: (multiple configurations/vendors/OS)

Interestingly, if I enable SLI on my laptop (2 x GTX970M), it WORKS. Until I started using version 12 however, Teamviewer worked fine in single GPU mode. Very strange...

jackmacn

v13 doesn't fix the issue either.

12.0.83369 was also bad.

The only way I can get it to work is to uninstall and go back to 12.0.77831 and then it works.

Please fix this!

tristar

Hello there, first of all thanks for this great program keeping as free.
I have black screeen problem too. I have lots of combination to eliminate this issue. But i didn't. I found some strange behaviour on windows 10.
When this issue occured, i used another remote program, which is google remote control software, shows same result as black screen.
Also when attach to vga monitor wit vga cable, while getting black screen everything works well again.
When i remove driver from system & disable vga card, it works well. when vga disabled, resolution is 800*600 only work with this situation well.
I think windows shut down the main monitor for this applications. I could'nt any solution by software side but i will do dummy vga connector for windows thinking as attached monitor.
I just report and share my exprience for better Teamviewer.
I hope you find good solution for this. Thanks for reading.

My specs:
Latest updated windows 10 64 Bit
Intel Pentium G4400 Serie CPU(integrated intel hd Graphic 630 Vga)
Asus H270 Plus Mobo
8 gb ram

Slash_dj

Having same problem. Trying to connect to my cryptominer win 10 from mobile app and only see black screen. Even tried from pc to connect but only see cursor move. Not close to the miner to see whats happening. Did a reboot but still fails. Worked perfectly yesterday.

Roxseller

Hi,

I'm also experiencing this issue. Try to connect to my mining rig and only see a black screen. The starnge thing is, as soon as I connect to the miner from my pc via RDP, the teamviewer App on my Android phone workes perfect. As soon as I dont use the RDP anymore from my PC the teamvierwer App will show the black screen again as soon as I try to connect. This is very frustrating because when I'm at home I can use RDP, teamviwer is used when I'm not at home, so no RDP active.

l1one

So funny to see all the miners here. I am a miner as well and I am getting the black screen too. Like others when I plug in a monitor and try to remotely connect it works fine. Kindly fix!

samsquared

I have this same problem when connecting from a Windows 10 client to a Win 7 laptop host after rebooting the host. I noticed that if I leave the host laptop's lid open so that the screen comes on and reboot, I get the expected login screen instead of the black screen. Perhaps there's a setting on the host that needs to be changed? I have it set to "do nothing" if the lid is closed and it has AC power. For me it appears to be a problem only the first time I connect after the host has rebooted. The version on the client and host is 12.0.90922.

KWReece

I have had a similar problem, which started 3 days ago. I have a Windows 10 Laptop which had the latest version of 12 installed. I was connected to a Windows 7 remote host that had Version 12 installed. Nothing changed on the remote host. I was able to connect to it via an iPad TeamViewer session and from a Windows 10 Desktop. The Windows 10 Laptop continued to display a locked black screen when connecting remotely to anything, even the Windows 10 Desktop mentioned.

I upgraded every host to Version 13. Problem persisted on the Laptop. I have had to downgrade to Version 11 in order for the Laptop to connect to remote sessions. Is there perhaps a known Windows 10 update which may have interfered with my Version 12 or 13 settings for remote display?

Albrach

same problem here, but when i connect a monitor everything works perfect. So it has something to do with the VGA drivers, I think.

KWReece

My host is not headless. It has monitors connected. It has something to do with the client side connection. I could connect between the other two machines fine. Host to host, so to speak. Just not from laptop client to remote hosts.

Joeyouano

Hi,

I have the same issue with one of our user's computer. After connection is established all I see in the remote window is black screen but on the computer that you are connected is working fine. I have tried uninstalling and reinstalling but same thing. Team version is updated to the latest version 13.0.6447. User's computer is running windows 7.

Joey Ouano

l1one

Is there any update on this? I tried the switching to the version teamviewer posted in the thread on both client and host but have the same issue when running headless.

Any update with a very clear solution would be greatly appreciated!

Behemot

Do not think so, nobody cares. Does anybody recommend any alternative for the SW?

DLR56

Hi, I have the same problem connecting from my iPad to my PC running windows 7 pro 64. My PC screen backgound turn black, I am prompted to grant access to the ipad and on the ipad I get the connecting to partner with the wheel going on for ever. I have this with version 12 and 13.

Nerukas

What version? I have the same problem, only the HOST laptop has WIN7 and i am connecting from WIN 10. But when i try to connect to the other WIN7 it connects just fine. Maybe there are some settings on that laptop that i need to change? Tried many things, but not yet find any solution. PLease help.

Luisja27

I have also the same problem with Teamviewer 14.2 in Mac OS and Ubuntu. I paid a Teamviewer license and anyones is helping!!

SSD

I have this same problem using TeamViewer 14 for Debian/Ubuntu on both sides.

I connect, I authenticate I get a blank/black screen. Sometimes if I ssh into the server and re-start the teamviewerd process it comes up but we need it to come up on boot.

yzhu

A very, very strange solution that works for me: first connect to your remote host, then after observing the black screen, switch the current user account of your client (you can achieve that by using ctrl+alt+del and then selecting the "switch user" option), finally, login back. You'll see TeamViewer works as expected now.

I'm using Win10 1903, the remote is running on Win10 1809. TeamViewer version is 13.2.36215.

yzhu

@yzhu wrote:
A very, very strange solution that works for me: first connect to your remote host, then after observing the black screen, switch the current user account of your client (you can achieve that by using ctrl+alt+del and then selecting the "switch user" option), finally, login back. You'll see TeamViewer works as expected now.
I'm using Win10 1903, the remote is running on Win10 1809. TeamViewer version is 13.2.36215.

actually you don't even need to switch user, when prompted by the option screen after pressing ctrl+alt+del, do nothing, just select "cancel" and you'll see TV works again. Very weird.

ZoltanMTS

Hi,

I do not know if it helps anybody, but I went to settings and changed the screen resiution to a lower one and I got a screen on my phone.

Regards,

Zoltan

kode54

I have a similar issue connecting into a macOS virtual machine that has a dedicated video card inserted. The client can only see the menu bar and the desktop background, but not the icons or the windows that are open.

I am running the latest TeamViewer on both ends, macOS Catalina public beta 9 (soon to be updated to 10), AMD RX 480 video card.

attariGSM

So if i buy for 1 year then can i use black screen and keyboard mouse lock feature ?

hungtnguyen

When connecting from IPhone to Andriod Teamveiwer Host. I see black screen if the LCD is off, otherwise it is OK.
The work around is to leave the screen on 24/7 on the Andriod Teamviewer Host.

No issue when connecting from PC or other Andriod devices.