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Paid for a license, but there is no product activation for more than a day

ElinS Posts: 1 Newbie

My account was restricted for unlicensed use, although I use it for personal non-commercial purposes. This is the first thing that upset me. But I nevertheless decided to pay for the annual license subscription and expected that I would be able to continue working urgently, BUT ALREADY MORE DAYS I did not receive activation, although I paid for everything. I am convinced that I have been deceived twice.

I can't write to tech support, because I don't have a business account, phone numbers don't work. I'll go to the police.


  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @ElinS,

    Thank you for reaching out to us in the community and I apologize for any inconvenience caused.

    I have created a support ticket for you in order to assist. One of our customer support reprenestatives will contact you via the ticket.

    If there are any more questions regarding licensing and your order, please do not hesitate to ask in the ticket. They are happy to assist you.

    Kind regards,


    Former Japanese Community Moderator