teamviewer.com link icon
or
Ask The Community

Is 24x7 remote access supported for Android 10 on any devices?

AdobeFelix
AdobeFelix Posts: 10 ✭✭
edited May 5 in General Questions


As our field devices are getting upgraded from Android 9 to Android 10 we are losing the ability to use Host for remote access. An operator has to intervene in order to start the session.

Is there a solution to this problem? We typically perform device maintenance after hours and this is important for our business. This is our primary field device.

[The link has been removed as per the community guidelines.]

We also have about 40 of these in service, but only a few have been upgraded to Android 10 so far

[The link has been removed as per the community guidelines.]

Thank you

Comments

  • AdobeFelix
    AdobeFelix Posts: 10 ✭✭

    Per the removed links:

    The primary field device is a 4k Sony Xperia XZ / XZ2 premium phone.

    The secondary field device is a Samsung Galaxy Tab 8.0

  • AdobeFelix
    AdobeFelix Posts: 10 ✭✭

    Given that there's been no reply on this thread I expect the answer is "NO" but I'd love to hear from a TeamViewer staffer. If you're listening can you weigh in please?

Sign In or Register to comment.