Need to escalate my ticket to the corresponding department ID

Abdel_Morocco · 2021-05-11T09:53:06+00:00

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My license Teamviewer has been disabled without any notification from teamviewer even if the license is not yet expired, and the support team doesn't answer to my support ticked (email nor phone)

Could you please help me to escalate this ticket [personal information removed] to the concerned department.

Thank you !

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Accepted answers

Esther

Hi Abdel,

Thanks for escalating your ticket. I informed the responsible department.

Our customer support representative will assist you further via the ticket. Please know that they work in tickets in the order they are being received.

Thanks and best, Esther

All comments

Abdel_Morocco

Thank you so much for the support...

Esther

Hi Abdel,

Thanks for escalating your ticket. I informed the responsible department.

Our customer support representative will assist you further via the ticket. Please know that they work in tickets in the order they are being received.

Thanks and best, Esther