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Need to escalate my ticket to the corresponding department ID

Abdel_Morocco
Abdel_Morocco Posts: 2 ✭✭
edited May 2021 in General Questions

My license Teamviewer has been disabled without any notification from teamviewer even if the license is not yet expired, and the support team doesn't answer to my support ticked (email nor phone)

Could you please help me to escalate this ticket [personal information removed] to the concerned department.

Thank you !

Best Answer

  • Esther
    Esther Posts: 4,112 Former Community Manager
    Answer ✓

    Hi Abdel,

    Thanks for escalating your ticket. I informed the responsible department.

    Our customer support representative will assist you further via the ticket. Please know that they work in tickets in the order they are being received.

    Thanks and best, Esther

    Former Community Manager

Answers

  • Esther
    Esther Posts: 4,112 Former Community Manager
    Answer ✓

    Hi Abdel,

    Thanks for escalating your ticket. I informed the responsible department.

    Our customer support representative will assist you further via the ticket. Please know that they work in tickets in the order they are being received.

    Thanks and best, Esther

    Former Community Manager

  • Abdel_Morocco
    Abdel_Morocco Posts: 2 ✭✭

    Thank you so much for the support...