My connections are blocked due to an overdue invoice - but I paid it weeks ago?

Jo_theluckycharm12 · 2021-05-17T09:23:46+00:00

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I have paid my invoice and it is like being on a hamster wheel trying to get some help from you - I only have remote access license and that means no telephone support. How can I start using Teamviewer again? How do I get the removed. The only help I can get is that "depending on the payment method it will automatically reset"

Please help this is very frustrating and has put me so far behind in my work...

Thank you

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JeanK

Hello @Jo_theluckycharm12,

I confirm that no payment has been made to balance your due invoice.

When exactly did you make the payment?

Jo_theluckycharm12

Oh My goodness I paid 10/05/2021 via credit card - who do I speak to about this - who can I send proof of payment too?

And thanks for responding so quickly :)

JeanK

I think calling us directly would be the best option for you.

Jo_theluckycharm12

Thanks Jean I will try to do that - I have tried to call before and the recording on the phone says that because I have remote access license telephone support is unavailable...