I have bought the T.business, but it still logs in as free version

PeterChristensen_VA1 · 2021-05-21T09:05:21+00:00

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PeterChristensen_VA1

I have bought the Business version, but no matter where i log in, it stills says that it is a free version. WHY?

I have tried to use the activation link again, but is says "Token er ugyldig" (Token is invalid)

best regards

Peter

[screenshots removed for data protection]

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Esther

Hej Peter,

Thanks for your post.

Can you quickly check the email subjects? Did the one say something in the lines of: Activation for Customer Portal?

If so - Do you also have another email for "Activate your license"?

The reason why I am asking is that we send out different emails and the one for the Customer Portal does not activate the license on the account. And your screenshot (I removed them as they showed some personal data) were from the portal.

I hope this helps you!

Thanks and best,

Esther

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PeterChristensen_VA1

Thanks a million :-)

All is well now.

PeterChristensen_VA1

I have this mail subject

"[Customer Portal Account Setup] Manage your TeamViewer subscription - AccID 21955706"

and this one...

"TeamViewer-konto - E-mail-validering"

Esther

Hi Peter!

Thanks for sharing!

The first one "[Customer Portal Account Setup] Manage your TeamViewer subscription - AccID XXXXX" is for activating your Customer Portal and the second one for activating/validating your TeamViewer Account.

There must be (or come anytime soon) a third email with the activation link for the actual license!

Just for the records: Did you check your junk folder for the third email already? Maybe it is in there. Otherwise I am sure it will come soon!

Please keep us posted!

JeanK

Hello @PeterChristensen_VA1,

Maybe you were using the account validation link, instead of the license activation link.

I have sent your license activation link via private message.

Esther

Hej Peter,

Thanks for your post.

Can you quickly check the email subjects? Did the one say something in the lines of: Activation for Customer Portal?

If so - Do you also have another email for "Activate your license"?

I hope this helps you!

Thanks and best,

Esther