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Not able to connect to a remote laptop

pparames
pparames Posts: 1 Newbie
edited June 2021 in General Questions

Hi all, when trying to connect to my father's laptop, although it appear online, when connecting, returns error.

This is with password saved, even when i try using the id is returning the error.

I'm sure of the password.

Can you help me to know why is this happenning?

Thanks


Answers

  • JeanK
    JeanK Posts: 6,222 Community Manager 🌍

    Hello @pparames,

    I recommend defining the password again.

    Also, you could try to restart the TeamViewer service on both sides of the connection:


    Community Manager

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