Touch mode not working on my Samsung Galaxy Tab S3 with a 10" screen

RayLodato · 2021-06-14T00:39:52+00:00

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I am running the latest version of TeamViewer on my PC (15.18.5) and the latest version of the TeamView app on my Android tablet. When I connect to my PC, I only get Mouse mode. I do not even get the option to go into Touch mode. I've been searching these posts and it seems I should be able to select Touch mode with my size screen. Can anyone shed some light onto this issue?

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TeamViewer 15

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RayLodato

Thanks for that, but I'm connection from my tablet to my PC, not the other way around. When I use my tablet to view my PC, I do not have the option for touch mode, but the documentation says I should. Can anyone shed any light on this?

JohnRocha

I had this problem when I was connecting to the mobile device using the "Connect" dialog in the upper right corner of the PC's TeamViewer window.

I got it to work by:

Select "Remote Control" from the PC application's left hand panel. This changed the screen to show Allow Remote Control and Control Remote Computer.
I selected "Remote Control" under "Control Remote Computer"
I entered the remote partner ID
I selected connect

If I go though THIS route it works for me.

Perhaps it'll work for you too?

Good luck.