Hi commercial user here,
We have a number of remote devices (raspberry pi 3B+) that we need to periodically access using TeamViewer and we started noticing that as soon TeamViewer is updated through an apt-get upgrade to the latest version, then we are unable to access it any more. The session initiates but immediately freezes and after a few minutes it gets cancelled. On a local test device we can also VNC to we can see that as soon as the connection is established the TeamViewer service is killed and it needs a reboot to re-instantiate. We are still able to access the devices via the web client but we would like to have this issue resolved since the web-client capabilities are limited i.e. missing file transfer etc.
We have noticed the issue for versions on the pi newer than 15.16.8 and we are currently running version 15.18.5 on the windows desktop app
I have read on a few threads other users reporting similar issues such as:
https://community.teamviewer.com/English/discussion/38519/remote-screen-freezes-after-a-few-seconds
And have tried the solutions stated but with no luck.
Q1, Is this a know issue and if so is there a way to mitigate the issue, should we expect a new release about it ?
Q2 Is it possible to downgrade the host on the pi side to a previous working version ?
Thanks