Very frequent screen freezes while connected to a remote computer

theordore

Within the past 48 hours or so, Teamviewer's connection to the remote computer began having multiple connection breaks ( screen freezing, forcing me to quit and restart Teamviewer ) within very short time span's such as every few minutes. 

For example today while trying to work with the remote computer, within approximately one hour I had to re-establish a broken connection (screen freeze-up) at least a dozen times. 

Both computers are running the same version of Teamviewer (15.18.5) .  

Are there others in our community who are suddenly experiencing this odd behavior from the Teamviewer connecion? 

As I am making business use of Teamviewer, I would be very grateful to get some perspective as to what is happening to me here; since, at this point, I will soon have to stop using Teamviewer.

Thanks in advance.

Justin

Hello @theordore,

Thank you for your message.

Screen freezes and delays of all kinds may be related to old drivers, so you might want to look into that and update every driver, especially your graphic ones.

If that doesn't fix your problem, you might also contact our support, and they'll be happy to help you out and can give you far more details than I do.

I'll have the link for you right here:

https://www.teamviewer.com/en/customer-support/#submitTicket

Please keep us updated if you solved your problem.

Best,

Justin