Problem with Teamviewer

MarkoAvramovski · 2021-06-28T14:45:28+00:00

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When i tried to connect to users it gives me message that: Your license limits the max session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

WHat should i do? I am a first line support for TF Bank - Sweden and we have a license.

Thank you in advance,

BR,

Marko

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Esther

Hej Marko,

Can you check whether the license is correctly activated on your account and that you are logged in?

Thanks, Esther

MarkoAvramovski

Yes, the license is valid. And it happened just shortly after i was connected at the user's machine. 3 months i was able to connect without a problem.

Esther

Hi again MArko,

Thanks for your feedback.

Can you confirm that you were logged in to the account?

Also: How many times did you try to connect?

Thanks, Esther

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