Problem with Teamviewer

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MarkoAvramovski
MarkoAvramovski Posts: 2 ✭✭
edited June 2023 in General questions

When i tried to connect to users it gives me message that: Your license limits the max session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

WHat should i do? I am a first line support for TF Bank - Sweden and we have a license.


Thank you in advance,

BR,

Marko

Answers

  • Esther
    Esther Posts: 4,052 Former Community Manager
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    Hej Marko,

    Can you check whether the license is correctly activated on your account and that you are logged in?

    Thanks, Esther

    Former Community Manager

  • MarkoAvramovski
    MarkoAvramovski Posts: 2 ✭✭
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    Yes, the license is valid. And it happened just shortly after i was connected at the user's machine. 3 months i was able to connect without a problem.

  • Esther
    Esther Posts: 4,052 Former Community Manager
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    Hi again MArko,

    Thanks for your feedback.

    Can you confirm that you were logged in to the account?

    Also: How many times did you try to connect?

    Thanks, Esther

    Former Community Manager

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