It is bleep near impossible to send a message to Customer Support

Not sure what is wrong, but even if I'm logged into my corporate account. When I hit support, it goes somewhere for a second and then is redirected to the general (unpaid) support. Useless!!

Find more posts tagged with

Accepted answers

All comments

Esther

HI all,

please make sure to log in with your licensed TeamViewer Account when trying to submit a ticket: https://support.teamviewer.com/

The page checks the license and depending on the license attached to the account, it will:

lead unlicensed TeamViewer accounts to the community to have the option to check for the information needed or ask a question
lead licensed TeamViewer accounts to the ticket system to have the option to check for the information needed or ask a question

Thanks and best,

Esther

Marian_Sautter

I'm having the same issue, each time I click on submit ticket I get redirected to the general support site. Maybe just add a button to cancel the subscription?

asjkldjklasdjklasdkl

Please cancel my subscription

TeamViewer Rise: The event for IT experts
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…