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Unable to log in to customer portal

jcecil
jcecil Posts: 1 Newbie

I am trying to log in to the customer portal to raise a support ticket, but the log in process is just taking me round in circles. I keep having to repeat the same process over and over, and cannot get into my account:

  1. Arrive at login page (note no captcha on this initial page)
  2. Enter login details and click Sign In
  3. Returned to login page but now a captcha is displayed along with an error message "Please activate the checkbox to prove that you're human."
  4. Enter login details, click captcha and and click Sign In
  5. Security Code page displays
  6. Enter code and click Submit code
  7. Request for Permission page displays
  8. Click Allow
  9. Granting access shows for several seconds
  10. Return to step 1 and repeat

Is anyone else seeing this behaviour on the portal, or can someone from support confirm if this is a known issue?

Regards,

James

Comments

  • Yuri_T
    Yuri_T Posts: 2,257 [Former Staff]

    Hi @jcecil,

    Thank you for your post and I apologize for any inconvenience caused.

    Currently, there is an issue for some licensed users when they try to raise a ticket via Management Console Get help, and our engineers are working on the issue.

    For now, please use the following link in order to submit a form: https://support.teamviewer.com/en/support/tickets/new

    We will keep you updated when having any more info about it.

    Hope this information will be helpful.

    Kind regards,

    Yuri

    Former Japanese Community Moderator