The maximum numer of your concurrent TeamViewer sessions

Tadej_Slemnik

Dear all,

I have a Premium packake..

The TeamViewer today at first time wont make an connection to my office computer and the message showih up:

The maximum of your cocurrent TeamViewerr sessions has been rached !

At the moment only one connection trying to establish.

Can you please solve this issue, I really need a quick connection...

Thank you

Tadej Slemnik

Esther

Hi Tadej,

This message indicates that there is an open TeamViewer connection with your license involved.

There is a way for you to track this session via your TeamViewer. You will be able to see the TeamViewer ID that started the session.

For this, on your TeamViewer full version --> Help --> About TeamViewer --> Channel use --> See the ID, that is using the channel:

If one of your contacts is using this ID, you can use the Search in the Computers & Contacts list. Simply type in the ID and see whether you

1) saved the ID as a computer

2) one of your contacts is working on this ID.

Hope that helps,

Esther