when we are running on same PC TV QS 8 and TV QS 13 We get different ID .

Liorm · 2021-07-04T10:52:09+00:00

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Dear Community.

We observed in our Lab when we are running on same PC with same operation system TeamViewer QS 8 and TeamViewer QS 13 different ID .

We must to have the same ID # when switching from TV 8 to TV 13 .

How this can be resolved ?

BTW- I opened ticket and for some reason the ticket has been closed with no results .

[The pictures have been removed as per the community guidelines.]

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Accepted answers

Yuri_T

Hi @Liorm,

Thank you for your reply. We are aware of this issue.

I confirmed that we also received 2 more tickets from you which are #35744963 #35775817.

Our technical support team has replied to you on #35744963 3 days ago and we have not heard from you since then.

I understand your frustration and I apologize for any inconvenience caused, however, please note that the Community is a public forum where users can get assistance from each other. Posting in the community does not mean you can get a different answer from other TeamViewer staff members as this isn't the official support method. Please read the community guidelines. Thank you again for your feedback.

If you are a paid user and are having license issues or ID-specific issues, you need to communicate with our support team on the tickets as moderators cannot offer 1-on-1 support here. The community is not a replacement for our support team.

If there is anything else we can assist you in the community, please let us know.

If you have any contract/invoice/licensing issues, please feel free to contact our support team.

Thank you in advance for your understanding.

Kind regards,

Yuri

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Yuri_T

Hi @Liorm,

Thank you for your post.

In this case, our technical support team will need to assist you individually via the support ticket.

I confirmed that our technical support has answered in the ticket so please kindly check your inbox and reply to them.

They look forward to hearing from you.

Kind regards,

Yuri

Liorm

@Yuri_T

I have asked the forum due to that you technical team gave me a semi answer and Ignored from this issue.

Attached is photo how the Ticket was closed by TV .

Ticket

#35725408 EOL TeamViewer 8

Yuri_T

Hi @Liorm,

Thank you for your reply. We are aware of this issue.

I confirmed that we also received 2 more tickets from you which are #35744963 #35775817.

Our technical support team has replied to you on #35744963 3 days ago and we have not heard from you since then.

If there is anything else we can assist you in the community, please let us know.

If you have any contract/invoice/licensing issues, please feel free to contact our support team.

Thank you in advance for your understanding.

Kind regards,

Yuri