The remote side of the File Transfer window is blank with one of our clients

panalogic · 2021-07-06T07:44:36+00:00

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One of our clients recently upgraded their PC from Windows 8 64-bit to Windows 10 64-bit. After the upgrade whenever we try to transfer a file to their machine, the remote side of the File Transfer window is blank, that is, not showing any drives or folders on the remote machine.

The name of the remote PC is shown at the top, but nothing is displayed in the window beneath.

What would cause this and how do we fix it please?

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panalogic

Thanks for your reply JeanK

However the problem turned out to be a Windows 10 issue where the Windows module that controls file dialogs was not working after the upgrade from Windows 8.

The client discovered that the same problem was also happening in other programs.

So the client installed all of the latest Windows 10 updates and that fixed the issue.

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JeanK

Hello @panalogic,

I recommend reinstalling TeamViewer on the impacted devices.

This should fix the issue.