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Quck support Exe through Management console

We have a Teamviewer version 9 corporate license. 

Now that Teamviewer 9 is getting discontinued we have started facing connectivity issues even when we are connecting to the registered Quick support version 9 exe at the other end to access the system . 

I can update to to Teamviewer 15 at my end but I need assistance to generate a registered Teamviewer 15 version quick support exe to be given to customers at our end so that I can connect without geting disconnected.

I tried to create a new one using management console but it shows only session id and not the ID and password for the customers to share the same with us to connect.

Please help. 


  • Esther
    Esther Posts: 4,048 Community Manager 🌍

    HI @Beehive

    If you want to continue using the TeamViewer ID and a password in the QuickSupport module you can do this of course. Just know, that this method is a bit outdated. The advantages of using the service queue are numerous - but depending on your use case, you can still opt in for ID and password. (I am linking to some additional information: Service queue)

    The default method is that Automatically add users to a group in your contacts list is enabled. As soon as you disable it, the module will prompt you with the old method.

    Hope that helps,


    Community Manager
  • Beehive
    Beehive Posts: 5 ✭✭
    edited July 2021

    Thanks for the quick reply .

    I already have a quick support module added in my management console that was created with teamviewer 9, so I will have to edit it as you said and then download this Quick support and it will be for Version 15 ...right ?

    Basically how do I know whether it will be a TeamViewer 15 compatible quick support exe

    Please confirm

  • Esther
    Esther Posts: 4,048 Community Manager 🌍

    Basically, the Management Console should offer you to update your existing module to the latest version after it recognizes a newer license being activated on your account. It should look like this:

    However - if you create a new module with a license for version 15 on your account, the QuickSupport will be in version 15 too.

    You can make the test: Open the link that has been created for you when saving the module on the console on a test device. You will get version 15 if the setup is correct!

    I mean this link:

    Community Manager
  • Beehive
    Beehive Posts: 5 ✭✭

    Ok.. will check

    Thanks much