Session code is empty

Jayla · 2021-07-15T08:41:27+00:00

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I use customized module of QuickSupport. But it show nothing or just a character s in session code field. Why session code not show properly

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In this case, opening a ticket will be the last resort.

Our engineers will have to look at the issue closer.

I recommend adding the log files to your ticket.

Yes, I open these ports but it still show empty.

Did you check the ports as recommended above?

Also, please check if ports 5938, 443 and 80 are open within your network.

Hi,

I download it again but the issue still persist. 😥

I asked our engineers and they recommended downloading a fresh version of the QuickSupport from the Management Console and try again.

The version of TeamViewerQS is 15.19.5.0

Workstation 1: win server 2016 64 bit

This one works

Workstation 2: win server 2016 64 bit

Workstation 3: win server 2012 64 bit

These two didn't work

Could you provide us with the following information regarding the impacted devices:

Also, please check if ports 5938, 443 and 80 are open within your network.

I tried three computers and it happen on two of them.

Does this happen on all or just on one device?