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Session code is empty

Jayla
Jayla Posts: 5 ✭✭

I use customized module of QuickSupport. But it show nothing or just a character s in session code field. Why session code not show properly


Answers

  • JeanK
    JeanK Posts: 4,722 Senior Moderator

    Does this happen on all or just on one device?

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  • Jayla
    Jayla Posts: 5 ✭✭
    edited July 16

    I tried three computers and it happen on two of them.

  • JeanK
    JeanK Posts: 4,722 Senior Moderator

    Could you provide us with the following information regarding the impacted devices:

    • the exact OS version
    • the exact TeamViewer version

    Also, please check if ports 5938, 443 and 80 are open within your network.

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  • Jayla
    Jayla Posts: 5 ✭✭

    The version of TeamViewerQS is 15.19.5.0

    Workstation 1: win server 2016 64 bit

    This one works

    Workstation 2: win server 2016 64 bit

    Workstation 3: win server 2012 64 bit

    These two didn't work

  • JeanK
    JeanK Posts: 4,722 Senior Moderator
    edited July 16

    I asked our engineers and they recommended downloading a fresh version of the QuickSupport from the Management Console and try again.

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  • Jayla
    Jayla Posts: 5 ✭✭

    Hi,

    I download it again but the issue still persist. 😥

  • JeanK
    JeanK Posts: 4,722 Senior Moderator

    Did you check the ports as recommended above?

    Also, please check if ports 5938, 443 and 80 are open within your network.

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  • Jayla
    Jayla Posts: 5 ✭✭

    Yes, I open these ports but it still show empty.

  • JeanK
    JeanK Posts: 4,722 Senior Moderator

    In this case, opening a ticket will be the last resort.

    Our engineers will have to look at the issue closer.

    I recommend adding the log files to your ticket.

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