Session code is empty

Jayla · July 15

I use customized module of QuickSupport. But it show nothing or just a character s in session code field. Why session code not show properly

JeanK · July 15

Does this happen on all or just on one device?

Jayla · July 15

I tried three computers and it happen on two of them.

JeanK · July 16

Could you provide us with the following information regarding the impacted devices:

Also, please check if ports 5938, 443 and 80 are open within your network.

Jayla · July 16

The version of TeamViewerQS is 15.19.5.0

Workstation 1: win server 2016 64 bit

This one works

Workstation 2: win server 2016 64 bit

Workstation 3: win server 2012 64 bit

These two didn't work

JeanK · July 16

I asked our engineers and they recommended downloading a fresh version of the QuickSupport from the Management Console and try again.

Jayla · July 16

Hi,

I download it again but the issue still persist. 😥

JeanK · July 16

Did you check the ports as recommended above?

Also, please check if ports 5938, 443 and 80 are open within your network.

Jayla · July 20

Yes, I open these ports but it still show empty.

JeanK · July 20

In this case, opening a ticket will be the last resort.

Our engineers will have to look at the issue closer.

I recommend adding the log files to your ticket.

TeamViewer is one of the winners of the European Customer Centricity Award 🥳