I use customized module of QuickSupport. But it show nothing or just a character s in session code field. Why session code not show properly
Does this happen on all or just on one device?
I tried three computers and it happen on two of them.
Could you provide us with the following information regarding the impacted devices:
Also, please check if ports 5938, 443 and 80 are open within your network.
The version of TeamViewerQS is 15.19.5.0
Workstation 1: win server 2016 64 bit
This one works
Workstation 2: win server 2016 64 bit
Workstation 3: win server 2012 64 bit
These two didn't work
I asked our engineers and they recommended downloading a fresh version of the QuickSupport from the Management Console and try again.
Hi,
I download it again but the issue still persist. 😥
Did you check the ports as recommended above?
Also, please check if ports 5938, 443 and 80 are open within your network.
Yes, I open these ports but it still show empty.
In this case, opening a ticket will be the last resort.
Our engineers will have to look at the issue closer.
I recommend adding the log files to your ticket.
