Disable remote input and black screen no longer work with Premium License

rsmithsil

We have a premium Teamviewer license that your company grandfathered in for us recently to expire in 2023 and are on version 15 unfortunately (since it's been forced).

Why is it now that features I have used for years (like disable remote input and black screen) no longer function with my Premium license? Why not wait to force me to have to go with your newer subscriptions model or better license when 2023 expiration arrives instead of now?

All this makes me want to do is dump using Teamviewer, and I’ve used it since version 3.

Is this an error? Mistake? Or do am I really not able to use my license in the same manner anymore by using disable remote input and black screen?

Thanks

Ying_Q

Hi @rsmithsil,

Thank you for reaching out to us and we are sorry for the late reply.

For the set up information about Black screen, kindly check on the knowledge article below:

https://community.teamviewer.com/English/kb/articles/50966-teamviewer-black-screen

In order to use the feature of Black screen, please ensure that the license is successfully activated on TeamViewer account. You may find additional information on this article

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

If you would like to have direct communication, feel free to contact TeamViewer Support Team for further assistance.

Hope the information will be helpful. Your understanding and support are greatly appreciated.

Warm regards,