13 permanent license cannot log in

Einscan Posts: 1
edited August 2021 in General questions

Suddenly find our license cannot log in. The error message said the current version is too old and needs to update. However, we only bought the license for the 13 version. Is this mean we cannot use the license we bought anymore?



  • Ying_Q
    Ying_Q Posts: 2,657 Moderator

    Hi @Einscan,

    Thank you for reaching out to us on TeamViewer Community.

    Can you kindly check the version of your TeamViewer license please.

    If it is TeamViewer subscription license, you may use the latest version of TeamViewer client.

    Hope the information is helpful.

    Warm regards,

    Community Moderator/中文社区管理员