I'm trying to help my 93-YO brother, who's hopeless with modern technology, do some stuff on his Oppo R5 smartphone. So between us we've managed to install TV and TV-Quick-Support on his Oppo (and I've had TV on my PC for years). But when he runs QS to allow remote control, and then I try to connect, after he taps 'Allow' in the 'Allow remote support' pop-up I just get (on my Win7Pro64 PC with TV installed) a blue screen saying I'm connected, but that my 'partner' has rejected my connection request (see screen-shot attached)!
How do I get to see his phone screen?
Thanks,
Daniel (Australia)