How to see/control remote Android phone

DanielFFF · 2021-08-19T09:12:20+00:00

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I'm trying to help my 93-YO brother, who's hopeless with modern technology, do some stuff on his Oppo R5 smartphone. So between us we've managed to install TV and TV-Quick-Support on his Oppo (and I've had TV on my PC for years). But when he runs QS to allow remote control, and then I try to connect, after he taps 'Allow' in the 'Allow remote support' pop-up I just get (on my Win7Pro64 PC with TV installed) a blue screen saying I'm connected, but that my 'partner' has rejected my connection request (see screen-shot attached)!

Can't_connect_to_Oppo.png

How do I get to see his phone screen?

Thanks,

Daniel (Australia)

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DanielFFF

https://community.teamviewer.com/English/discussion/comment/125058#Comment_125058

Justin,

I get the impression you didn't carefully read my post or look at my attachment.

If someone has done both those things and can make a suggestion on how the problem could be solved, I would be most appreciative.

Daniel

DanielFFF

https://community.teamviewer.com/English/discussion/comment/125083#Comment_125083

Justin,

Thanks for this further information. However, my brother has QS installed, but it *does not* prompt to install the Universal add-on when we try to connect.

The other issue is that when his Oppo phone was new (maybe 3–4 years ago) and I installed TeamViewer on it for him (on a visit to his state), I was then able to remotely view his screen from my PC (once I got back home). And this was in the days before QS became 'necessary'. So it seems to me that TV has gone backwards in the intervening years!

Daniel

Justin

Hello @DanielFFF,

Please find all relevant information here:

https://community.teamviewer.com/English/kb/articles/108657-why-cant-i-control-my-android-device

https://community.teamviewer.com/English/kb/articles/98985-android-host

Best,

Justin

Hello @DanielFFF,

Oppo, is not on our list of supported manufacturers, since you already tried using TeamViewer QuickSupport, you can try to install our Universal Add-On and try if that solves your issue.

Best,

Justin