Initializing session features

Dave_Peats · 2021-08-19T23:28:12+00:00

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I have a customer site that when I attempt an incoming TeamViewer connection the client gets stuck at "initializing session features" for ~30 secs then fails with "connection lost".

Using another remote access application I can see the connection request coming through, and have even tried "prompt for confirmation" which does exactly that on the server.

This is happening on both of their Windows servers (2019 Standard) that have TV.

TeamViewer is at the latest version - 15.20.6 (64-bit). I have uninstalled and re-installed from a fresh download on one of the servers.

Windows Firewall is OFF for all networks.

I have added an allow rule for port 5938 to the site Firewall.

Does anyone have any suggestions what could be causing this?

We have many other sites with TV as a backup remote access that work from our location.

Cheers,

Dave

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JeanK

Hello @Dave_Peats,

I recommend restarting the TeamViewer service on your computer.

If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

We explain how to proceed right here:

Ford1

And how do you suppose a person is supposed to access the remote pc!!

If I have to actually go to the remote pc to fix the issue with your software then whats the point in using teamviewer at all??

I keep getting this error with display parameters and session error. Can anyone recommend some remote software that will allow me to at least restart the remote pc since team viewer does not have that functionality.

It is teamviewer conflicting with malware bytes that is causing this issue.