Softphone Volume completely drops when connecting to a customer

JamesR19 · 2021-09-01T09:41:00+00:00

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Hi,

I have an issue that when using a softphone and connecting up to a customer if I use the top menu bar for anything in the communicate section the call volume instantly drops completely and I can hardly hear them. All volumes are set to 100% so they arent changing and this issue is only present when using TV, any other having this issue or have seen something like it before and have a fix?

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Justin

Hello @JamesR19,

Please try to change the settings in TeamViewer to hear the other side again, like the following:

While having an active TeamViewer session, select Communicate at the Session Toolbar on top → Remove the check from Computer sound.

Let me know if that solved it.

Best,

Justin

JamesR19

Hi @Justin,

If I uncheck the computer sound, say if the user has music on, this cuts the music great but also still reduces the call volume completely. This has been ongoing for a while I have only just reached out thats all.

Thank you for your reply and suggestion though.

James