Why is the Customer Portal showing that invoice remains unpaid?

Expression · 2021-09-02T17:04:53+00:00

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The new Customer Portal is great, but indicates that an invoice remains unpaid. When trying to upload proof of payment, which would be a great feature if it actually worked, I receive a message that something went wrong and cannot for the life of me upload any file whatsoever.

Is there a bug or is the system down? I would very much like to settle this quickly, as my renewal is coming up soon and I certainly don't want to have to pay again!

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Akiho

Hi @Expression,

Thank you for contacting TeamViewer Community and thank you very much for your feedback.

Regarding the customer portal error, please reach out directly to our customer support or submit a support ticket. So that TeamViewer Support Team can assist you as quickly and accurately as possible.

Thank you in advance for your understanding and patience.

OpenVPMS

Hi Team, I contacted Teamviewer Support the other day and advised that when trying to login to the Customer Portal we receive an error message that states "There is an issue with your Customer Portal account, in order to solve this please contact support team. " When we click on Continue it takes me to your website but doesn't give the option to login. An activation link was sent but this get's the same result as above. Please assist.

Regards OpenVPMS Ltd