Why I cannot add a third computer in the remote control while my licence is for 3 devices ?

Vtax

Hi,

My licence is available for 3 devices but today when I delete one of the devices and tried to add a third one, a warning popped out saying I have reached the limit for licensing actions for this month.

Can you please check this issue? What is the limit for every month for my licence?

Thanks

Vtax

Akiho

Hi @Vtax,

Thank you for your post.

Limit of license moves is different by the contract for Remote Access license.

Regarding the discussion and assistance about your licensee moves, can you kindly contact TeamViewer Support Team by raise a Ticket please. 

For more details about Remote Access license, feel free to check the knowledge article - FAQ on Remote Access Plan.

Thank you in advance for your understanding and patience.

Best Regards.

Akiho