Azure AD SSO Sign in Issue

takahata · 2021-09-15T03:22:49+00:00

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We can't Sign In TeamViewer application with Azure AD.

Device is "compliant" but blocked by the "compliant" setting for conditional access.

Seems to be device information not coming Azure AD.

Microsoft support team is asking to check with TeamViewer support team flowing comment.

Please kindly answer it. We could use the application before, might be something changed after TeamViewer application upgrade. now we are using latest version which is 15.21.8

For applications made by 3rd Party, it must be implemented so that device information can be presented directly to Azure AD or via Microsoft Authenticator. You should check directly with the application vendor to see if such an implementation is being done in a 3rd Party application.

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takahata

Hi @AlenaC

Thank you for quick response.

I think setup SSO in Azure is no issue, only we are facing issue to access from the Application (web access is OK)

I have created case ***Information removed as per Community Guideline*** (opened 8th Sep), still not solved yet.. that why I am asking community instead.

Please follow up the case if possible.

Thank you!

AlenaC

Hi @takahata

many thanks for reaching out to us. Welcome to our community!

I kindly ask you to reach out to us via phone or ticket so our technical support team can assist you further: https://www.teamviewer.com/en/customer-support/

In this article can be found a guideline to set up SSO in Azure, if you want to check in the meantime the settings: https://community.teamviewer.com/English/kb/articles/60209-single-sign-on-with-azure-active-directory

Many thanks in advance

Best, Alena

AlenaC

Hi @takahata

thanks for your answer and clarification. Could you please send me in a private message your ticket ID?

I will try to find out more internally

Best, Alena