Authentication Rejected on Connection using Quick Support
Hi All,
We're having an issue with a couple of our clients (I firmly believe it is an issue with their environment and not an issue with teamviewer itself) however i need a pointer as to which part of the environment is causing this.
Many thanks
Tom
Answers
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From the log files on connection:
2021/09/24 10:14:51.708 24096 15060 G1 LoginOutgoing: starting authentication
2021/09/24 10:14:57.702 24096 18704 G1 LoginOutgoing: authentication denied
2021/09/24 10:14:57.703 3700 20900 S0 SessionControl::TerminateSession: Session termination reason LoginFailed
2021/09/24 10:14:57.709 3700 20900 S0 Carrier[3]::CmdEndSession(): Received CMD_ENDSESSION with reason: LoginFailed
2021/09/24 10:14:57.713 24096 7244 G1!! CLogin::AuthenticateClient() Connection to 37558xxxx denied, because remote TeamViewer is not visible
2021/09/24 10:14:57.714 3700 20900 S0 SessionStatistics[3] Session to 37558xxxx ended. Estimated capacity=45870kBit/s, Latency=17ms
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