The paid account crosses over to free account

Clishia_1 · 2021-09-24T21:37:05+00:00

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I paid for my account and have confirmation of payment yet my dashboard says this is a free account please upgrade. I have the charge on my credit card and everything. This is so confusing... help!!

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Ying_Q

Hi @Clishia_1,

Thank you for your posting on TeamViewer Community!

Kindly check out the Activation article - How to activate your license please and remember to sign in your licensed account on TeamViewer for all connections please.

Hope it would be helpful!

Warm regards,

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