I paid for my account and have confirmation of payment yet my dashboard says this is a free account please upgrade. I have the charge on my credit card and everything. This is so confusing... help!!
Hi @Clishia_1,
Thank you for your posting on TeamViewer Community!
Kindly check out the Activation article - How to activate your license please and remember to sign in your licensed account on TeamViewer for all connections please.
Hope it would be helpful!
Warm regards,
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