Issue with a commercial vs. personal account

WayneAaron

Situation:

I support a private user (personal) with my paid account (they are part of my machine list). Since adding their two machines to my paid account they get a timed out issue when they connect to their second machine. How can we solve this? Do I need to remove them from our paid account?

Thanks

Ying_Q

Hi @WayneAaron,

Thank you for contacting us on TeamViewer Community.

In this case, kindly advice the user to visit TeamViewer Reset Management Page to submit the reset request please.

Hope it would be helpful!