Fix your problem assistance path?

agoldenadmin

I have a licensing issue. We have not received our activation email. So I call. Voice answer says, sorry too many people, go to to our website teamviewer.com/contactus to receive help and hangs up.

Well, that site doesn't exist.

Go to main page and click "Contact Us" button. It asks me to sign in and I do. Chat window comes up... "Sorry chat is down" please click button to "Submit a ticket". So, I click the button.

Come to a forum page that says I need to "activate my license" to submit a ticket.

Nice job! So what is your solution for a person who purchased your product two weeks ago, but you give no way to actually use it?

It would also be a nice "aside" if you could provide a path to get assistance instead of having to leave a forum post on something that no one else can help with except you.

.Carol.fg.

Hello @agoldenadmin

Welcome to the TeamViewer Community!

I'm ready sorry for the troubles you are having to contact our support team by phone.

I will contact you in a private message with more questions to better assist you with the license activation.

We will keep in touch!