Hi team. I would like to know if customer bought their license is it automatically activated or do they need to do activation themselves?
Hi Calvin,
I personally most likely not, but I have some smart colleagues I can approach for assistance.
Please share this information only in a direct message to me - not here in public due to Data protection. We can continue this conversation in a Private Message now.
Thanks, Esther
Hi Esther,
If i shared with you the contract/enrollment number, would you be able to find out which email the license was sent to?
Thanks,
Calvin.
Ok - so you are a reseller and bought the license initially from us?
Theoretically speaking: In this case, we sent the email to the address the purchaser gave us during the purchase. Does that help you a bit defining who to contact in your organization?
In this case, customer purchased the license from us. I would like to know which email did Teamviewer send the license to?
Hi @calvinby
The license needs to be activated manually after the purchase - so it does not happen automatically. For the activation, we are sending an activation email to the purchaser shortly after the check out process.
The activation process depends a bit on the license you bought, but this article here is a perfect starting point and is also linking to other articles that describe the process for different kinds of licenses (e.g. Remote Access or Business):
How to activate your license - TeamViewer Support
Have a lovely day,
Esther
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